Frequently asked questions

How long can I hire a Mascot for?


Private hire of Mascots is for a maximum of 48 hours to allow you to familiarise yourself with the various elements before your event and also to ensure you're not rushing to return it afterwards. If additional hire time is required, this can be arranged at an additional cost. We do advise that the maximum length a Mascot is worn does not exceed 30 mins, as further time could potentially cause overheating and greater dry cleaning requirements than a standard hire. If a greater level of cleaning is required, this could result in part or all of your deposit not being refunded.




How long is a Mascot visit for?


A single mascot appearance at your event is limited to 30 minutes to ensure the health and safety of our staff. This is due to the high temperature conditions that can be reached within the costumes.




What does a Mascot visit include?


Manned Mascots at your event can participate in a number of activities including; - Photo opportunities with guests - Dancing with guests - Some party games - Certain Mascots can also bring out a birthday/celebration cake




Why do I have to pay a deposit?


We ask for an initial £10 deposit at the time of booking to secure all bookings as we do not want to disappoint other individuals who may wish to hire elements but cannot do so if a provisional booking has been made and then cancelled last minute.
We also place a security deposit on our Mascots and party elements when privately hired to ensure protection of our assets.




How can I make a booking?


You can contact us either through our Website, Facebook or via telephone to make a booking with us. At the time of booking, we require a £10 deposit to secure any and all bookings. This is then deducted from the total cost of the hire.




What is included in the party bags?


Our bags are tailored to you and your guests and include several elements which may include; balloons, bouncy balls, whistles/flutes, yo-yos, a packet of sweets, colouring books, crayons/pencils, glow sticks, temporary tattoos, stickers, water pistols, hair accessories, bracelets and small toys e.g. cars/dinosaurs.




How long can I hire party elements for?


Our Bouncy Castles and Nerf Shooting Range can be hired on either a half or full day basis. Overnight hire is not permitted due to health and safety. Our Candyfloss Machine, Glitter Tattoos and Face Painting are all activities manned by a member of staff from Mascots.Cymru with a usual hire time of 2-3 hours. Our Popcorn Heating Cabinet and Sweet Cart can be hired for up to 48 hours. All hire times will be confirmed at the time of booking/collection.




Can we hire just the Mascot and dress up ourselves?


Yes, we offer to hire our Mascots either Manned by a Mascots.Cymru staff member or only a costume only basis.




How much is it to hire a Mascot visit for a party?


The standard hire cost for a character appearance is £35.




How much is it to hire a Mascot without a staff member?


Costume only hire prices start from as little as £20 along with a refundable deposit that depends on which character is desired.




Do i get my deposit back?


Provided our items are returned in a clean and undamaged condition, we will return your entire deposit, excluding the initial £10 required to secure your booking.




Is it cheaper if I hire multiple Mascots?


Yes, we often offer a discounted price if multiple Mascots are booked. Please get in contact for further information.




What happens if it rains, can we still hire a bouncy castle outside?


Due to health and safety reasons we would have to cancel the booking as the castle would become slippery and is also powered by electric.




How many people can use the bouncy castle at any one time?


Each castle has been tested and assigned a maximum load which is advised on this website and is written clearly on each castle.




Can adults use the bouncy castle?


Adults are allowed to use certain castles but should never use excessively especially when children are present on the castle due to risk of injury to the child.




Can we hire a castle overnight?


Currently we do not offer overnight hire.




What measures do you have in place to protect customers from spreading Covid 19?


We have introduced a new cool fogger disinfecting system as well as offering new contactless payment options





Anything we've missed? 

We've tried to cover everything but if you have any other questions that aren't answered here or on our Parties page, please Contact Us

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