It is assumed that all customers have read, understood and agreed to the listed conditions of hire. Signature thereof will be regarded as acceptance.
 

All costumes remain the property of Mascots.Cymru at all times.
 

YOU MUST BE 18 years OR OVER to make a booking.
 

Payments accepted include Cash, Visa and Mastercard and PayPal.
 

Maestro/Solo/American Express/other cards can be used via PayPal.
 

Cheques are not accepted.
 

The named hirer has sole responsibility for the costume until the costume is returned to Mascots.Cymru premises.
 

No refunds will be issued once a costume has been confirmed as booked. This will include cancellation of the function, for whatever reason.
 

Any changes to a booking may be subject to a £5 administration fee.
 

Costumes cannot be changed once they have left the posession of Mascots.Cymru.
 

In the event a third party damages a costume prior to your hire date, a comparable replacement will be offered and customers will be contacted immediately for discussion.
 

Customers should check their costume thoroughly and advise Mascots.Cymru of any damage, marks, or items missing upon collection. Any damage not reported by 7 p.m. on the day of collection, will be charged to the hirer.
 

Customers wear Mascots.Cymru boots & shoes at their own risk and are hired as seen.
 

Costumes must be returned on the day specified within the hire agreement, within normal shop opening times. Failure to do so will result in a penalty of £5 per day.
 

Customers must not wash costumes or tumble dry any wet item.
 

Customers must not attempt to alter the costumes in any way including;

• attaching sticky labels or badges to any part of the costume.

• pinning, sewing, glueing or ironing any costume.
   

Mascots.Cymru reserves the right to forfeit part or all of the deposit or charge customers with the cost of replacement if;

• Any modifications/alterations have been carried out on a costume

• A costume is returned beyond reasonable repair

• A costume is returned needing specialised cleaning

• A costume is returned with permanent damage, i.e. cigarette burns

• A costume is returned with one or more items missing

• A costume is returned stained with blood (or other body fluids)

• A costume is not returned to Mascots.cymru for whatever reason
   

Deposits/replacement costs will be deducted from the customer's credit/debit card (if applicable) if the costume is returned evidencing any of the above conditions.
 

All costumes shall be subject to inspection upon return. 
 

Mascots.Cymru shall notify customers of any issues immediately upon discovery.
 

Mascots.Cymru reserves the right to refuse booking requests at any time.
 

Mascots.Cymru reserves the right to terminate any staffed character appearances or costume hire if subjected to ANY of the following:

• Verbal abuse or agression.

• Physical abuse or agression.

• Profane language.

• Untruthful conduct from the customer.

• Misrepresentation from the customer.
   

Customers must remain in contact with Mascots.Cymru prior to their function. This is to ensure clarity and efficiency in service.
 

All queries shall be answering within 24 hours from being received.